|
| |
Home > FAQs
Frequently Asked Questions
Do you have a question about this web site or
the items from the various artisans? Below is a list of the most
frequently asked questions we do receive and the answers. If you do
not find the answer, or just need to speak to someone, feel free to call or
use the Contact Us form.
-
About
LongTimeAgoFarm.com
Q. Is there
a store where I can come see all the items for sale on the web site?
A. No. LongTimeAgoFarm.com is a web site
created as a venue for selling the wares of artisans
living in
the Appalachian foothills of southeast Ohio. Each artisan makes
his products in his
own home or workshop. When an order is placed, the artisan is notified and is responsible
for filling that order
in a timely manner.
-
Shipping & Handling (S&H) info
Q. How much is
shipping and handling?
A.
Orders of $100 and more are shipped FREE!*
See the S&H chart below.
*If any item is exempt, the S&H for
that item will be marked on its page.
-
Shopping Cart Total Rate
Up to - $ 24.99, $ 7.00
$ 25.00 - $ 49.99, $ 9.50
$ 50.00 - $ 74.99, $ 12.00
$ 75.00 - $ 99.99, $ 14.50
$ 100.00+ ,
*FREE*
-
How to Buy from this
Web Site
Q. How can I place an
order for items found on this web site? A. You can place an order by phone. Call
1-866-821-7819 (toll-free) between the hours of 8am-6pm Monday-Friday and 8am-11am
Saturday. Or, you can place an order online.
Shop anytime using the online Shopping Cart. Feel free to call for help or for
answers to any questions before placing your order.
-
Order by Phone
Q. If I order by phone, do I have to use a credit card for
payment?
A. No. Even though payment by credit card (or debit
card) is preferred, you are welcome to send a money order by mail. Your order will be shipped after
payment is received.
Q. If I order by phone, can I send a personal
check? A. No, however, we do accept debit cards.
Please take no offense. It is just a sad but true fact that there
are those who do write bad checks and they are the
ones who make it bad for those of us who would never do so
intentionally. We are not able to absorb the cost of
checks that are not honored by the bank.
-
Using the
Online Shopping Cart
Q. If I
order Lotion Bars at 5 for $10 or Homemade Soap at 3 for $12, do I
have to choose the same
fragrance or can I choose a variety? A. You can choose a variety. For
example:
If you are ordering lotion bars at 5 for $10 and want 3 Unscented, 2 Peppermint, in
the 'Fragrances' box, fill in "3-LZUN,
2-LPEP" or any combination.
-
Online Payment Options
Q. Do I have
to have a PayPal account to the the online Shopping Cart? A. No, you do not have to have a PayPal
account nor do you need to open one. When starting the check-out process, ignore the option to log-in to
a PayPal account (even if you have one). Instead, at the left of the screen, look for this sentence:
Don't have a PayPal account?
Use your credit card or bank account (where available)
Continue
Click the word
Continue and it takes you directly to the option to use a credit
card. At the end of the check out process, there will be an option to
save your information if you decide you want to open a PayPal account
but it is not necessary. It is optional.
Q. What if I have a PayPal account but do not
want to use it at this time? A. You do not have to use your PayPal
account. Ignore
the option to log-in to your PayPal account. Instead, at the left of the screen, look for this sentence:
Don't have a PayPal account?
Use your credit card or bank account (where available)
Continue
Click the word
Continue and it takes you directly to the option to use a credit
card.
Q. Why does the receipt I received by email say
PayPal on it? A. The Shopping Cart is powered by PayPal;
PayPal is our 'bank', so to speak.
It does not mean that you used a PayPal account to make payment nor was a PayPal account opened for you without your permission.
...
Updated: 09/23/08
... |