Frequently Asked Questions

Do you have a question about this web site or the items from the various artisans?  Below is a list of the most frequently asked questions we do receive and the answers.  If you do not find the answer, or just need to speak to someone, feel free to call or use the Contact Us form.

Q&As are being rewritten to improve the content.  In the meantime, please Contact Us if you have any questions.

About LongTimeAgoFarm.com

•    Is there a store when I can come view all the items for sale on this web site?

  
  No.  LongTimeAgoFarm.com is a web site created as a venue for artisans living in the Appalachian foothills of southeast, Ohio.  Most work out of their own homes or workshop and/or do not have the means the maintain their own web site.  Having this site available to them means more time to focus on their art work and less overhead.  This site provides you with one-stop-shopping for items that would otherwise not be available online.
  
  Long Time Ago Farm does exist; it is our family farm.  We used its name as the name for the web site.

Shipping & Handling

•    How much is shipping and handling?

  
  Orders totaling more than $ 100 ship FREE; if any item is not included in this offer it will be marked as an exception item.  Orders totaling less than $ 100, see the S&H chart below.
  
                      $   .01 - $ 24.99, $  7.00
                        25.00 -   49.99,    9.50
                        50.00 -   74.99,   12.00
                        75.00 -   99.99,   14.50

                       100.00 or more       FREE

Online Orders

Updated information to be added soon.

Phone Orders

Updated information to be added soon.

Customer Service

•    Who do I contact if I have a question about the items?

  
  Please use the online Contact Us form and your inquiry will be directed to the right person.  Or call toll-free 1-866-821-7819.  Every effort will be made to answer your question on the first call.
    

•    I ordered items made by different artisans and I have a question about the order; who do I call?

  
  Please use the online Contact Us form and your inquiry will be directed to the right person.  Or call toll-free 1-866-821-7819.  Every effort will be made to answer your question on the first call.

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Updated: 11/15/09