Home > FAQs

Frequently Asked Questions

Do you have a question about this web site or the items from the various artisans?  Below is a list of the most frequently asked questions we do receive and the answers.  If you do not find the answer, or just need to speak to someone, feel free to call or use the Contact Us form.

•    About LongTimeAgoFarm.com
  
     Q.  Is there a store where I can come see all the items for sale on the web site?
     A.  No.  LongTimeAgoFarm.com is a web site created as a venue for selling the wares of artisans
          living in the Appalachian foothills of southeast Ohio.  Each artisan makes his products in his
          own home or workshop.  When an order is placed, the artisan is notified and is responsible
          for filling that order in a timely manner.
    

•    Shipping & Handling (S&H) info
    
     Q.  How much is shipping and handling?
     A.  Orders of $100 and more are shipped FREE!*  See the S&H chart below.
          *If any item is exempt, the S&H for that item will be marked on its page.
         

  •            Shopping Cart Total        Rate

          Up to - $ 24.99, $  7.00

       $  25.00 - $ 49.99, $  9.50

       $  50.00 - $ 74.99, $ 12.00

       $  75.00 - $ 99.99, $ 14.50

       $ 100.00+         ,  *FREE*
      

•    How to Buy from this Web Site
    
     Q.  How can I place an order for items found on this web site?
     A.  You can place an order by phone.  Call 1-866-821-7819 (toll-free) between the hours of
          8am-6pm Monday-Friday and 8am-11am Saturday.  Or, you can place an order online.
          Shop anytime using the online Shopping Cart.  Feel free to call for help or for answers to
          any questions before placing your order.
    

  •    Order by Phone
    
       Q.  If I order by phone, do I have to use a credit card for payment?
       A.  No.  Even though payment by credit card (or debit card) is preferred, you are
            welcome to send a money order by mail.  Your order will be shipped after payment
            is received.
    
       Q.  If I order by phone, can I send a personal check?
       A.  No, however, we do accept debit cards.  Please take no offense.  It is just a sad but
            true fact that there are those who do write bad checks and they are the ones who
            make it bad for those of us who would never do so intentionally.  We are not able
            to absorb the cost of checks that are not honored by the bank.
       

  •    Using the Online Shopping Cart
      
       Q.  If I order Lotion Bars at 5 for $10 or Homemade Soap at 3 for $12, do I have
            to choose the same fragrance or can I choose a variety?
       A.  You can choose a variety.  For example:  If you are ordering lotion bars at 5 for $10 and
            want 3 Unscented, 2 Peppermint, in the 'Fragrances' box, fill in "3-LZUN, 2-LPEP" or any
            combination.
      

  •    Online Payment Options
      
       Q.  Do I have to have a PayPal account to the the online Shopping Cart?
       A.  No, you do not have to have a PayPal account nor do you need to open one.
            When starting the check-out process, ignore the option to log-in to a PayPal account
            (even if you have one).  Instead, at the left of the screen, look for this sentence:
    
                        Don't have a PayPal account?
                        Use your credit card or bank account (where available) Continue
    
            Click the word Continue and it takes you directly to the option to use a credit card.
            At the end of the check out process, there will be an option to save your information if
            you decide you want to open a PayPal account but it is not necessary.  It is optional.

    
       Q.  What if I have a PayPal account but do not want to use it at this time?
       A.  You do not have to use your PayPal account.  Ignore the option to log-in to your PayPal account.
            Instead, at the left of the screen, look for this sentence:
    
                        Don't have a PayPal account?
                        Use your credit card or bank account (where available) Continue
    
            Click the word Continue and it takes you directly to the option to use a credit card.
    
       Q.  Why does the receipt I received by email say PayPal on it?
       A.  The Shopping Cart is powered by PayPal; PayPal is our 'bank', so to speak.
            It does not mean that you used a PayPal account to make payment nor was a PayPal
            account opened for you without your permission.

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Updated: 09/23/08

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